365-day money-back guarantee.

• Unopened. The brush is still in its original, factory-sealed packaging, unused, with all contents and any included gift intact.
• Defective. The brush arrived with a manufacturing or material defect — for example broken or shedding bristles, a loose or cracked handle, or a failure that isn't caused by misuse.

If the packaging has been opened and the brush used, we're unable to issue a refund — even inside the 365-day window. The only exception for an opened item is a defect as described above. This applies to every SilkBrush™ offer, including bundle and multi-pack orders. Please don't open an included gift if you may want to return the order, since an opened gift makes the order non-refundable.

Email support@seralie.com within 365 days of delivery with your order number and whether the item is unopened or defective. For defects, attach a photo or short video showing the issue. We'll confirm eligibility and send return instructions the same business day.

The full product price. Original shipping charges are not refunded, and return postage is the customer's responsibility unless the item arrived damaged, incorrect, or defective.

Approved refunds are issued to the original payment method within 3 business days of the return being received, and usually land in 5–10 days depending on your bank.

Send a photo. We reship immediately at our cost — no return needed. If you'd rather have your money back, a damaged or incorrect item is refunded in full.

Email us within one hour of ordering and we'll cancel before dispatch, so nothing is charged and nothing needs to be returned.